Web Help Desk – Creating and Editing Tickets
How to create and edit/reassign Web Help tickets to the proper Request Type as a Technician.
DOCS
ISBE
Illinois State Board of Education (ISBE) is the main Illinois education body. It directs state education policy and state reporting requirements.
RCDTS
Region County District Type School (RCDTS) are codes used by the state to identify other schools. Mainly used for student home and serving school reporting to ISBE.
Exporting Using a Template
PowerSchool can export data for students using a set template. This is very useful for when data needs to be export the same way consistently each time such as when exporting into another system....
Web Help Desk – Sign In
How to sign in to Glenbard’s Web Help Desk ticket system.
Web Help Desk – Creating Tickets
See below for how to navigate Web Help Desk to create a ticket.
Web Help Desk – Viewing Ticket History
How to view your ticket history in Web Help Desk.
Closing POs that Haven’t Been Fully Received
Purchase Orders can be closed through PaC prior to being fully received.