This article details the various Request Types available in Web Help Desk. Choosing the correct Request Type is the key to properly routing your request and resolving it as soon as possible.
Tagged: web help desk
How to add Notes to a currently open request or a recently closed request.
How to add attachments to a request in Web Help Desk.
Logging in to Glenbard’s Web Help Desk support system and updating your user profile.
Web Help Desk is Glenbard’s Ticketing system. Web Help Desk will help the right people get the right tickets and expedite get a solution.
How to view your ticket history in Web Help Desk.