Web Help Desk – Add Attachments
How to add attachments to a request in Web Help Desk.
Author: admin
IWAS User Manual
IWAS User guide: https://sec1.isbe.net/iwas/asp/login.asp?js=true
Web Help Desk – Creating and Editing Tickets
How to create and edit/reassign Web Help tickets to the proper Request Type as a Technician.
ISBE
Illinois State Board of Education (ISBE) is the main Illinois education body. It directs state education policy and state reporting requirements.
RCDTS
Region County District Type School (RCDTS) are codes used by the state to identify other schools. Mainly used for student home and serving school reporting to ISBE.
Exporting Using a Template
PowerSchool can export data for students using a set template. This is very useful for when data needs to be export the same way consistently each time such as when exporting into another system....
Web Help Desk – Sign In
How to sign in to Glenbard’s Web Help Desk ticket system.
Web Help Desk – Creating Tickets
See below for how to navigate Web Help Desk to create a ticket.