Parent Portal (SSO) FAQ
Parent asks, “I updated my email address with the school. Why is the old email address still getting emails from the school?”
The schools can update a parent’s primary email address with the school, however the parents control their email notification settings. The school won’t be able to change this for them.
Please have the parent sign-in with the parent account.
Once in account, click on the “Email Notification” link on the left had side of the screen.
Please have the parent select any addresses found in “Additional Email Addresses” and delete them.
In the attached screenshot, from a parent account the green arrow points to the primary email address for the parent, which the schools can update.
The yellow arrow points to the additional address that parents can add to notifications. These have to be updated in the parent account. The schools can not make changes to those addresses or the other email notification preferences of the parent.
How does a second guardian log on?
The second guardian will have to talk with the primary guardian to get the access information and create their own account. This is exactly the same process the primary guardian use. Troubleshooting a second guardian is the exact same way as the primary guardian.
A parent is trying to use the calendar function in the parent portal and the log in is not working
This is an issue PowerSchool is working on. The workaround is to use the student’s log in information when iCal asks the parent to log in. The student’s log in information can be found by asking the student and/or in the student’s FirstClass.
I have a parent that cannot log in, what do I do?
- Find out the email address the parent used to create the account, user name, password,student(s)
- Verify that on the “Access Account” screen the accounts are enabled.
- Try the following
- Try the log in yourself
- Make sure the username is only using letters and numbers
- Make sure the account is attached to a student
- Search for the parent using the “Search Parents/Guardians” located on the student search page under other options and verify that the correct student is showing.
- If the correct student is not showing, remove any incorrect students and add the correct ones.
- Use the “Trouble logging in” link on log in screen
- Make sure the powerschool@glenbard.org is allowed through in the parent’s email
- Have the parent check their junk/spam folder
- Search for the parent using the “Search Parents/Guardians” located on the home page of PowerSchool and reset the password.
- The parent will get a notification that there password has changed
- The first time they log in with the new password they will be prompted to change the password
- Make sure the username is only using letters and numbers
- Make sure the account is attached to a student
How many parent accounts can be created?
As many as the parent and student would like.
How does a student log in?
The student logs in using the student information in their first class. This information can also be found on the modify info page in PowerSchool under student Web ID and Password
Should I change the student’s login information or access information?
No, the information should only be changed in the most extreme situation and then only under the advisement of the IT department. This information is sent to all the parent and students once. It will cause confusion on which information is correct. Also this information is the student’s first class and cannot be changed once sent.
