Web Help Desk – Add Notes

How to add notes to an open request or a recently closed request.

You may add notes to any request. You may want to check a ticket and the notes to:

  • Find out if there are progess updates on an Open or Pending request
  • Ask the Technician a question
  • Respond to a question asked by the Technician
  • Reopen a closed request if the issue is still occuring

Adding a Note to a Request

1. Go to your Web Help Desk Ticket History and click on the desired ticket number.

2. Click the Add Note button in the Notes section of the request.

3. Add your notes in the text box.

4. Click the Save button when you are finished.

Reopening Closed Requests

When you add a note to a request that has been closed, it will reopen the request and notify the Technician who closed the request. Please do not reopen requests that are more than 30 days old. Create a new request if the same issue has reoccured. This is the best way for Technology Services to track chronic issues.

It is also a good idea to check your recently closed tickets as soon as possible to see if the issue has been resolved. A Technician will generally send a confirmation E-Mail informing you that your request has been closed.

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