Web Help Desk – Add Notes
How to add Notes to a ticket.
Category: Web Help Desk
Web Help Desk – Request Types
This article details the various Request Types available on Web Help Desk. Choosing the correct Request Type is essential to properly route your request and resolve it as soon as possible.
Web Help Desk – Add Attachments
How to add attachments to a request in Web Help Desk.
Web Help Desk – Creating and Editing Tickets
How to create and edit/reassign Web Help tickets to the proper Request Type as a Technician.
Web Help Desk – Sign In
How to sign in to Glenbard’s Web Help Desk ticket system.
Web Help Desk – Creating Tickets
See below for how to navigate Web Help Desk to create a ticket.
Web Help Desk – Viewing Ticket History
How to view your ticket history in Web Help Desk.