The schools can update a parent’s primary email address with the school, however the parents control their email notification settings. The school won’t be able to change this for them.
Please have the parent sign-in with the parent account.
Once in account, click on the “Email Notification” link on the left had side of the screen.
Please have the parent select any addresses found in “Additional Email Addresses” and delete them.
In the attached screenshot, from a parent account the green arrow points to the primary email address for the parent, which the schools can update.
The yellow arrow points to the additional address that parents can add to notifications. These have to be updated in the parent account. The schools can not make changes to those addresses or the other email notification preferences of the parent.
