I have a parent that cannot log in, what do I do?

Published on February 11, 2016
  1. Find out the email address the parent used to create the account, user name, password,student(s)
  2. Verify that on the “Access Account” screen the accounts are enabled.
  3. Try the following
    1. Try the log in yourself
    2. Make sure the username is only using letters and numbers
    3. Make sure the account is attached to a student
      1. Search for the parent using the “Search Parents/Guardians” located on the student search page under other options and verify that the correct student is showing.
      2. If the correct student is not showing, remove any incorrect students and add the correct ones.
    4. Use the “Trouble logging in” link on log in screen
      1. Make sure the powerschool@glenbard.org is allowed through in the parent’s email
      2. Have the parent check their junk/spam folder
    5. Search for the parent using the “Search Parents/Guardians” located on the home page of PowerSchool and reset the password.
      1. The parent will get a notification that there password has changed
      2. The first time they log in with the new password they will be prompted to change the password
    6. Make sure the username is only using letters and numbers
    7. Make sure the account is attached to a student

Previous

Next