Cisco 9971 Phone Guide

If you are using a Cisco 9971 phone here is a guide on each of the buttons and the functions that they do.

1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.
2 Session buttons Each represents a call session and takes the default action for that session.  For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call.
Color LEDs reflect the call state.  LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).
  • Flasing amber-Ringing call
  • Solid green-Connected call or an outgoing call that is not yet connected.
  • Pulsing green-Held call
  • Solid red-Shared line in-use remotely
  • Pulsing red-Shared line call put on hold remotely (when Privacy is off)
3 Softkey buttons Allow you to access the softkey options displayed on your phone screen.
4 Back button Returns to the previous screen or menu
5 Release button End a connected call or session
6 Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item, disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode.

The Select button is lit (white) when the phone is in power-save mode.

7 Conference button Creates a conference call
8 Hold button Places a connected call on hold.
9 Transfer button Transfers a call
10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).
11 Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call.  During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12 Mute button Toggles the microphone on or off during a call.  When the microphone is muted, the button is lit red.
13 Headset button Selects the wired headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call.  During a call, the button is lit green.
14 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
15 Message button Auto-dials your voicemail system (varies by system).
16 Applications button Opens the Applications menu.  Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.
17 Contacts button Opens the Contacts menu.  Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.
18 Phone Display Phone display that can be positioned to your preferred viewing angle.
19 Programmable Feature buttons

button 19

Programmable feature buttons that correspond to phone lines, speed dials, and calling features.

Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you might have an All Calls feature button that displays a consolidated list of calls from all lines.

Color LEDs indicate the line state:

•Amber—Ringing call on this line

•Green—Active or held call on this line

•Red—Shared line in-use remotely

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