Processing a Refunds for Paid Book Fines

Objective: If a student is returning a book for a paid fine and has less expensive fines, the return should be applied to pay off the remaining fines, and the student may receive a refund if the student does not have other outstanding fees in Acorn.

1. Check in the textbook that has been returned.
2. When the textbook is checked-in, that books fine will zero out and the paid amount will reassess and completely pay off the students fines.  There will also be an amount left over as a credit.
3. Click the “Edit Fines” button from the student’s page.  
4. The amount of the available refund will appear in Follett.  Write this amount down to request a refund from the Bookkeeper.  This is the maximum refund that the Bookkeeper may issue.
5. Click the “Update” button to record in Follett that the refund has been issued. 
6. Ask the bookkeeper to adjust the student’s Acorn account accordingly and issue a refund check if possible:
   1. To zero out the old fine.
   2. To reassess the dollars collected on the old fine to the remaining textbook fines.
   3. To issue a refund check for XX.XX dollars, from step 5, if the student has no other dollars due in Acorn.  Note: If the student has other fees due in Acorn, the refund will be used against the remaining fees in Acorn instead of sending a refund check.

Objective: If a student is returning a book for a paid fine and has more expensive fines, the entire return should be applied to the remaining fines.

1. Check in the textbook that has been returned.
2. When the textbook is checked-in, that books fine will zero out and the paid amount will reassess to other textbook fines.
3. Ask the bookkeeper to adjust the student’s Acorn account accordingly:
   1. To zero out the old fine.
   2. To reassess the dollars collected on the old fine to the remaining textbook fines.

Objective: If a student is returning a book for a paid fine and does not have other fines, the entire return will either be refunded to the student or applied to other outstanding fees in Acorn if they exist.

1. Check in the textbook that has been returned.
2. When the textbook is checked-in, that books fine will zero out and the paid amount appear as a left over credit.
3. Click the “Edit Fines” button from the student’s page.  
4. The amount of the available refund will appear in Follett.  Write this amount down to request a refund from the Bookkeeper.  This is the maximum refund that the Bookkeeper may issue.
5. Click the “Update” button to record in Follett that the refund has been issued. 
6. Ask the bookkeeper to adjust the student’s Acorn account accordingly and issue a refund check if possible:
   1. To zero out the old fine.
   2. To issue a refund check for XX.XX dollars, from step 5, if the student has no other dollars due in Acorn.  Note: If the student has other fees due in Acorn, the refund will be used against the remaining fees in Acorn instead of sending a refund check.