Processing a Refunds for Paid Book Fines
Students that have paid a book fine, and later return the books may need to have funds reapplied to other open fines or other outstanding school fees.
Students with Other, Less Expensive, Fines
Objective: If a student is returning a book for a paid fine and has less expensive fines, the return should be applied to pay off the remaining fines, and the student may receive a refund if the student does not have other outstanding fees in Acorn.
- Check in the textbook that has been returned.
- When the textbook is checked-in, that books fine will zero out and the paid amount will reassess and completely pay off the students fines. There will also be an amount left over as a credit.
- Click the “Edit Fines” button from the student’s page.
- The amount of the available refund will appear in Follett. Write this amount down to request a refund from the Bookkeeper. This is the maximum refund that the Bookkeeper may issue.
- Click the “Update” button to record in Follett that the refund has been issued.
- Ask the bookkeeper to adjust the student’s Acorn account accordingly and issue a refund check if possible:
- To zero out the old fine.
- To reassess the dollars collected on the old fine to the remaining textbook fines.
- To issue a refund check for XX.XX dollars, from step 5, if the student has no other dollars due in Acorn. Note: If the student has other fees due in Acorn, the refund will be used against the remaining fees in Acorn instead of sending a refund check.
Students with Other, More Expensive, Fines
Objective: If a student is returning a book for a paid fine and has more expensive fines, the entire return should be applied to the remaining fines.
- Check in the textbook that has been returned.
- When the textbook is checked-in, that books fine will zero out and the paid amount will reassess to other textbook fines.
- Ask the bookkeeper to adjust the student’s Acorn account accordingly:
- To zero out the old fine.
- To reassess the dollars collected on the old fine to the remaining textbook fines.
Students without Other Fines
Objective: If a student is returning a book for a paid fine and does not have other fines, the entire return will either be refunded to the student or applied to other outstanding fees in Acorn if they exist.
- Check in the textbook that has been returned.
- When the textbook is checked-in, that books fine will zero out and the paid amount appear as a left over credit.
- Click the “Edit Fines” button from the student’s page.
- The amount of the available refund will appear in Follett. Write this amount down to request a refund from the Bookkeeper. This is the maximum refund that the Bookkeeper may issue.
- Click the “Update” button to record in Follett that the refund has been issued.
- Ask the bookkeeper to adjust the student’s Acorn account accordingly and issue a refund check if possible:
- To zero out the old fine.
- To issue a refund check for XX.XX dollars, from step 5, if the student has no other dollars due in Acorn. Note: If the student has other fees due in Acorn, the refund will be used against the remaining fees in Acorn instead of sending a refund check.